Cancelling a booking must be done with at least 24 hours notice otherwise you will still be charged

Courts can be booked up to 7 days in advance for non members and 14 days for members.

Under 18’s must be accompanied by a responsible parent or guardian.

Minimum policy length is 3 months
To cancel please call our team and we can arrange for you. Cancellation requires minimum of 1 month notice (if your renewal date is 1st of the month you must let us know before the 1st of December to cancel for January etc.)  

Any photos or videos taken within the premises of FARMYARD PADEL belong to FARMYARD PADEL and can be used for social media and marketing purposes.

I Hereby acknowledge that use of the facilities and equipment, participation in sessions, and in the training provided at FARMYARD PADEL exposes me to inherent risk which can include accidents, falls, illness, injury or even death.

I confirm that I know of no medical, physical or mental reasons why I should not be capable of performing the physical activity in which I choose to participate at FARMYARD PADEL. I acknowledge my responsibility prior to commencing activity, and physical and/or mental concerns affecting me which could conflict with participation in my chosen activities.

I assume all risks of injuries associated with use of FARMYARD PADEL and its facilities including, but not limited to falls, contact with other participants, exercises and techniques taught to me by trainers employed by or providing services for FARMYARD PADEL and all other risks being known and appreciated by me.

Having read this waiver and knowing these facts, in consideration of accepting my use of the facilities and of services provided to me at FARMYARD PADEL. I agree to Hold Harmless, Waive and Release FARMYARD PADEL, its directors, employees, representatives, anyone else providing a service at FARMYARD PADEL and successors from any responsibility, liabilities, demands or claims of any kind arising out of my use of facilities at FARMYARD PADEL or out of my participation in training, classes or anything else organised by or on behalf of FARMYARD.

I confirm by my booking that I have read and understand this Waiver of Liability. I am aware that this is a waiver and a release of liability and I voluntarily agree to its terms.

Farmyard Padel customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact email

info@farmyardpadel.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Health information (including dietary requirements, allergies and health conditions)
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Recorded images, such as photos or videos

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We need the information to ensure the customer is suitable for the activity. i.e. of sufficient age and with no medical issues that may cause more harm to themselves.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Need the information to make sure we send the correct marketing to the customer.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

How long we keep information

We keep information for 2 years after your last booking/purchase or until you ask us to remove from our records.

Who we share information with

Others we share personal information with

• In the event of an emergency – Emergency services

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@farmyardpadel.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint